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Posted: Monday, March 27, 2017 4:14 PM

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We're looking for an A-team Service Manager. You will be responsible for managing installation of advanced automated parking control systems from order to handoff to the service department. Key results include:
• Plan, document and schedule each phase of the installation process.
• Manage communication and customer expectations.
• Manage on-site installation sequences.
• Manage deliverables/close out.
• Manage on-site installation sequences.

We are the leading system integrator for parking and access control systems and other technology products in Indiana and Michigan. We have a generous company culture that's built on our fundamental principle that when you give more, you get more. Here's your chance to get in on the ground floor of something big.

About You:
• Persistent, self-starter with a great attitude and strong organizational skills
• Excellent communication and interpersonal skills
• Commitment to continuous learning
• Enjoy working in challenging and demanding environment while having fun

Requirements:
• Broad knowledge of our products, services, and processes is required which can
be obtained through intellect, technical inclination, and dedication to gain such
knowledge.
• Handles most customer interactions and communications without coaching or
escalating
• Intermediate to advanced knowledge of various operating systems, software
products (e.g. Microsoft Office) is required and can be obtained through intellect,
technical inclination and dedication to gain such knowledge.
• Intermediate to advanced computer skills, including in-depth knowledge of:
financial transactions and tracking systems, system configuration, database
schemas, systems communications, various file formats, and connectivity
environment, hardware, software, and operating system environments.
• Ability to quickly learn and apply technological solutions to business practices
• Position requires use of discretion to effect timely solution of problems in order to
ensure customer satisfaction, eliminate downtime, and prevent cost overruns.
• Professional, confident, clear communication skills on the phone and in writing,
including the ability to convey technical, business-operational and financial ideas
to customers.
• Ability to write or create routine reports, correspondence, presentations,
proposals, and other documented correspondence. Ability to present an speak
effectively before groups of customers or employees.
• Detail oriented with excellent organizational skills
• Ability to calculate basic math skills including working mathematical equations such as discounts and percentages as they relate to customer business practices.
• Demonstrable experience understanding and resolving multi-faceted problems
• Organizes and understands a variety of variables as part of a problem
• Prioritizes tasks and tactfully negotiate priority with end users.
• Ability to work with a diverse population.
• Work under deadline pressure and extra hours if needed.
• Certificates, Licenses, Registrations
• Valid driver's license.

We Offer:
• Competitive compensation
• Excellent benefits including group medical, simple IRA, vacation, holiday, and well time

Please submit your resume' to jobs@lbpark.com

• Location: Fort Wayne, IN, Ft Wayne

• Post ID: 20645052 fortwayne
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